Medicare Counseling / SHINE

Area Agency on Aging of Broward County Medicare Counseling

SHINE assists seniors with health insurance claims, questions, prescription plans comparisons and assistance, and Long-Term Care options and planning.

SHINE is a volunteer-based program of the Florida Department of Elder Affairs and is operated locally through the Area Agency on Aging of Broward County. Specifically trained volunteers help Medicare beneficiaries, their families, and caregivers to understand their health care options. SHINE volunteers are trained to offer free, unbiased, and confidential information and counseling concerning Medicare.  

Specifically, SHINE volunteers can assist with Medicare complaints and appeals, Part D comparisons, provide resources on available financial assistance program for those eligible and more.

To schedule a personal consultation with a Broward County SHINE counselor, contact the ADRC's Information & Referral Office at 954.745.9779.

SHINE counselors provide information, counseling, and assistance on:

  • Medicare Eligibility, Enrollment and Coverage Issues
  • Medicare Health Plan Choices
  • Medicare Appeal Rights
  • Medigap (Medicare Supplemental) Policies
  • Long-term Care Insurance
  • Prescription Assistance Resources

SHINE counseling services are provided free of charge by volunteers who uphold client confidentiality and provide information and unbiased advice.

Unbiased counseling on Medicare, Medigap, HMO, Medicaid, Prescription Drug Plans, and Long-Term Care Insurance is available at the following Broward County locations. All counseling is first-come, first-serve. Bring with you a list of all of your medications, including the dosages of prescription bottles, insurance card, and your red, white & blue Medicare card.

Request A Presentation through the SHINE Speaker's Bureau

SHINE is available to provide information and answer your questions about prescription drug plans and prescription assistance, as well as Medicare, Medigap, HMO, Medicaid, and Long-Term Care Insurance options.  SHINE speakers are available to address condo and homeowner associations, clubs, civic groups, churches, synagogues, caregivers’ associations, or any other organizations that require guest speakers for their meetings. Some presentations feature video or other multimedia presentations.

SHINE Speaker's Bureau topics include:

  • SHINE Overview/Recruitment
  • Medicare 101—An Update of Medicare Parts A, B, C, and D
  • Medicare Part D—An Introduction (for new enrollees)
  • Medicare Part C—An Overview of Medicare Advantage Options
  • Long Term Care Planning
  • Medicare Fraud/Abuse
  • AEP Outreach—Outlives Medicare paths and Election Options
  • Financial Assistance
  • Preventive Services
  • Bridging the Coverage Gap

The speaking engagements are not sales oriented, nor does SHINE represent any commercial organizations or insurance companies.

To learn more about the SHINE Speakers' Bureau, please contact Edith Gooden-Thompson at 954.745.9567.